Privacy Policy
1. Introduction
MSTR Fix It (“MSTR Fix It”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, request services, or otherwise interact with us.
This policy applies primarily to customers and users located in California, including the San Francisco Bay Area and surrounding regions.
By using our website or services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
a) Personal Identifiers
- Name
- Phone
- call
- number
- Email address
- ervice address
b) Service & Transaction Information
- Details about requested or completed services
- Appointment details
- Invoices, estimates, and payment records
Note: Payment information is processed securely through third-party payment processors. We do not store credit or debit card numbers.
c) Device & Online Information
- IP address
- Browser type
- Device type
- Pages visited and interactions with our website
d) Communications
- Emails, text messages (SMS), calls, and form submissions
- Customer service communications
3. How We Collect Information
We collect information when you:
- Request an estimate or service
- Fill out a contact form
- Call, text, or email us
- Use our website
- Interact with our ads or online content
4. How We Use Your Information
We use personal information to:
- Provide and manage handyman and maintenance services
- Schedule appointments and communicate service updates
- Send estimates, invoices, and service confirmations
- Respond to inquiries and customer support requests
- Improve our services and website performance
- Comply with legal and regulatory obligations
5. SMS / Text Messaging
If you opt in to receive SMS messages:
- We may send appointment confirmations, service updates, or customer support messages
- Message and data rates may apply
- You can opt out anytime by replying STOP
- Mobile opt-in data is not sold or shared for marketing purposes
6. Cookies & Analytics
Our website may use cookies or analytics tools (such as Google Analytics) to understand website usage and improve performance.
You can disable cookies in your browser settings. Some features may not function properly if cookies are disabled.
7. Sharing of Information
We do not sell your personal information.
We may share information only with:
- Trusted service providers (e.g., payment processors, scheduling tools)
- Legal authorities if required by law
- Business partners strictly necessary to perform requested services
8. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute security.
9. Your California Privacy Rights (CCPA / CPRA)
If you are a California resident, you have the right to:
- Request access to personal information we collect
- Request correction of inaccurate information
- Request deletion of personal information (subject to legal exceptions)
- Opt out of any future sale or sharing (we do not sell data)
To exercise your rights, contact us using the information below.
10. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13 years of age.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
13. Contact Information
If you have any questions about this Privacy Policy or your personal information, contact us:
Mstr Fix It
📍 San Francisco Bay Area, CA
📧 Email: contact@mstrfixit.com
📞 Phone: (415) 930-3985